DO NOT attempt to repair the machine – Contact Rug Doctor SA for assistance:
+27 72 753 2787
There is no power to the machine:
Make sure the power switch on top of the machine is “On”
Check that the power point being used has not tripped
Check the three-point plug on machine cord to ensure that there are no loose connections
If using an extension cord it might be faulty
Plug points in the kitchen area always have the highest voltage
Do not push Reset button
The machine is tripping the electricity
Please test the machine at a kitchen plug point as the circuit breakers can withstand a higher current than the circuit breakers in the rest of the house
Machine wiring is wet due to over filling of dirty tank and lack of using Anti-Foam Leave machine off for some time to dry
If using an extension cord it might be faulty or it may be too long cause overheating due to low voltage
Loose wiring inside three-point plug on cord of the machine
The machine is not spraying water
Clean hot water and detergent must be added to the Red Tank only (Bottom) The white tank (top) is for the disposal of dirty water only
Check that the brass connector (Coupler) at the back of the machine is securely fastened by pulling on the clear tube
Check that all pipes are fitted securely
Press Spray button for few seconds before it will start spraying
When cleaning carpets button on top of machine must be down at “Carpet Cleaning”
When cleaning Upholstery button on top of machine must be down at “Hand Tool” use
If there is a blockage inside the machine, please do not try to unblock
Machine is leaking water:
When the carpets switch is “On” the red button on top of the handle must be held down while pulling the machine backwards for vibrating brush and spraying water
Ensure that the Carpet/Upholstery switch is adjusted for the cleaning job you are busy with – either carpets or upholstery
Make sure all connections fitted securely
If the white tank (top) is overfilled the overflow/exhaust at the back, bottom right of the machines will spray water and foam – please empty white tank (top), add antifoam, replace tank and run machine to drain overflow water and foam
Always use Anti Foam in the white tank (top)
Machine is not sucking up the water:
Check that the black Vacuum switch is “On”
Check that the retaining wire is clipped in place on top of the clear dome to ensure that the dome is properly sealed against the white tank (Top)
Check that the grey vacuum hose at the back of the machine is secure
Grey Filter inside the Clear Dome must be clean above white tank
