DO NOT attempt to repair the machine –
Contact Rug Doctor SA for assistance:
+27 72 753 2787
There is no power to the machine:
-
- Make sure the power switch on top of the machine is “On”
- Check that the power point being used has not tripped
- Check the three-point plug on machine cord to ensure that there are no loose connections
- If using an extension cord it might be faulty
- Plug points in the kitchen area always have the highest voltage
- Do not push Reset button
The machine is tripping the electricity
- Please test the machine at a kitchen plug point as the circuit breakers can withstand a higher current than the circuit breakers in the rest of the house
- Machine wiring is wet due to over filling of dirty tank and lack of using Anti-Foam Leave machine off for some time to dry
- If using an extension cord it might be faulty or it may be too long cause overheating due to low voltage
- Loose wiring inside three-point plug on cord of the machine
The machine is not spraying water
-
- Clean hot water and detergent must be added to the Red Tank only (Bottom) The white tank (top) is for the disposal of dirty water only
- Check that the brass connector (Coupler) at the back of the machine is securely fastened by pulling on the clear tube
- Check that all pipes are fitted securely
- Press Spray button for few seconds before it will start spraying
- When cleaning carpets button on top of machine must be down at “Carpet Cleaning”
- When cleaning Upholstery button on top of machine must be down at “Hand Tool” use
- If there is a blockage inside the machine, please do not try to unblock
Machine is leaking water:
-
- When the carpets switch is “On” the red button on top of the handle must be held down while pulling the machine backwards for vibrating brush and spraying water
- Ensure that the Carpet/Upholstery switch is adjusted for the cleaning job you are busy with – either carpets or upholstery
- Make sure all connections fitted securely
- If the white tank (top) is overfilled the overflow/exhaust at the back, bottom right of the machines will spray water and foam – please empty white tank (top), add antifoam, replace tank and run machine to drain overflow water and foam
- Always use Anti Foam in the white tank (top)
Machine is not sucking up the water:
-
- Check that the black Vacuum switch is “On”
- Check that the retaining wire is clipped in place on top of the clear dome to ensure that the dome is properly sealed against the white tank (Top)
- Check that the grey vacuum hose at the back of the machine is secure
- Grey Filter inside the Clear Dome must be clean above white tank
- Suction at bottom is not blocked
Loss of Water Pressure
-
- Make sure red tank (bottom) is full